At ONYX Cookware, we want you to be satisfied with your purchase. If you have changed your mind or would like to take advantage of our 100-day satisfaction guarantee, you can easily register your return through our returns portal.
Click the button below to access our returns portal, where you can register your return or make use of our 100-day satisfaction guarantee.
Would you like to cancel your order?
If your order has not yet been shipped, you can request to cancel your purchase using the button below. We will process your request as quickly as possible and confirm the cancellation, provided that the order has not already been shipped.
Cancel OrderIf your order has already been shipped
If your order has already been shipped, you can cancel the purchase by refusing delivery of the package or by not collecting it from the pickup point.
The package will then automatically be returned to our warehouse. Once we have received and registered the returned shipment, we will process your refund as quickly as possible. The amount will be refunded to the payment method used for the purchase
Do you have any questions?
If you need assistance with your return, have questions about our returns process, or about cancelling your purchase, you are always welcome to contact our customer service team.
We are always ready to help you!
Contact us